{"product_id":"9780070779747","title":"Big Book of Customer Service Training Games","description":"Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.  Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.","brand":"Peggy Carlaw, Vasudha Deming","offers":[{"title":"Default Title","offer_id":45718669230398,"sku":"9780070779747","price":1076.54,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4357\/7662\/products\/9780070779747_205fbb97-bda0-443b-b10b-bc43bc09376b.jpg?v=1707211170","url":"https:\/\/exclusivebooks.co.za\/products\/9780070779747","provider":"Exclusive Books Online","version":"1.0","type":"link"}