{"product_id":"9780273732037","title":"Service Management","description":"Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management.  This third edition of Services Management provides a comprehensive insight into the industry and its' importance in today's economies.  The book is based on three central strands of services management: customers, employees and operations.  The final part of the book addresses the issue of performance management and service strategy.   Based on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.   Services Management third edition is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students ","brand":"Bart Van Looy, Paul Gemmel, Roland Van Dierdonck","offers":[{"title":"Default Title","offer_id":45751306060094,"sku":"9780273732037","price":3254.0,"currency_code":"ZAR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4357\/7662\/products\/9780273732037_4105148c-2fad-47e4-91cd-5c767d4b3f6b.jpg?v=1707238200","url":"https:\/\/exclusivebooks.co.za\/products\/9780273732037","provider":"Exclusive Books Online","version":"1.0","type":"link"}