{"product_id":"9780415836678","title":"Public Administration Reformation","description":"In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations. ","brand":"Yogesh Dwivedi, Mahmud Shareef, Sanjay K Pandey, Vinod Kumar","offers":[{"title":"Default Title","offer_id":45774272168254,"sku":"9780415836678","price":9955.66,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4357\/7662\/products\/9780415836678_d0dbd4d5-0059-43f7-94f7-687ca65a8305.jpg?v=1707254052","url":"https:\/\/exclusivebooks.co.za\/products\/9780415836678","provider":"Exclusive Books Online","version":"1.0","type":"link"}