{"product_id":"9780471655770","title":"Business Process Outsourcing","description":"Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. Discusses both the how and why of business process outsourcing with a straightforward \"how to\"  approach. Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.","brand":"RL Click","offers":[{"title":"Default Title","offer_id":45776977101118,"sku":"9780471655770","price":2915.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4357\/7662\/products\/9780471655770_ff2b48e5-1a0e-40d3-b497-9b1f651f5696.jpg?v=1707257840","url":"https:\/\/exclusivebooks.co.za\/products\/9780471655770","provider":"Exclusive Books Online","version":"1.0","type":"link"}