{"product_id":"9780786448968","title":"Ombudsman Handbook","description":"Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.","brand":"James T. Ziegenfuss, Patricia O'Rourke","offers":[{"title":"Default Title","offer_id":45852013003070,"sku":"9780786448968","price":882.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4357\/7662\/products\/9780786448968_66b06020-1859-479f-9ce0-9aa733dc5e2d.jpg?v=1707324857","url":"https:\/\/exclusivebooks.co.za\/products\/9780786448968","provider":"Exclusive Books Online","version":"1.0","type":"link"}