{"product_id":"9780787957094","title":"I Hear What You Say, But What Are You Telling Me?","description":"I Hear What You Say, But What Are You Telling Me? is a fascinating, original, and invaluable tool kit filled with practical information and techniques for mediators who want to use nonverbal communication to their strategic advantage. Employing a proven process, Barbara Madonik--communication expert, mediator, and international consultant--reveals what it takes to understand, analyze, and utilize nonverbal communication to greatly enhance the mediation process.","brand":"B Madonik","offers":[{"title":"Default Title","offer_id":45852302639422,"sku":"9780787957094","price":1629.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4357\/7662\/products\/9780787957094_8b35c0da-1c71-4637-8ac3-780493e0c253.jpg?v=1707325299","url":"https:\/\/exclusivebooks.co.za\/products\/9780787957094","provider":"Exclusive Books Online","version":"1.0","type":"link"}