{"product_id":"9781137375452","title":"Measuring Customer Experience","description":"Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.","brand":"Philipp Klaus","offers":[{"title":"Default Title","offer_id":47812173431102,"sku":"9781137375452","price":1460.98,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4357\/7662\/products\/9781137375452_2072510c-9783-4e10-83f3-64b533e0b64a.jpg?v=1707413576","url":"https:\/\/exclusivebooks.co.za\/products\/9781137375452","provider":"Exclusive Books Online","version":"1.0","type":"link"}