{"product_id":"9781292064468","title":"Service Operations Management","description":"Analyse and address organisational challenges using real world examples        Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations.  This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations.  Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.          Pearson, the world’s learning company. ","brand":"Robert Johnston","offers":[{"title":"Default Title","offer_id":47818938876222,"sku":"9781292064468","price":2129.0,"currency_code":"ZAR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4357\/7662\/products\/9781292064468_2c36c009-034d-4461-944b-230b1ed53a2c.jpg?v=1707431550","url":"https:\/\/exclusivebooks.co.za\/products\/9781292064468","provider":"Exclusive Books Online","version":"1.0","type":"link"}