{"product_id":"9781625762337","title":"AWWA G420-17 Communication and Customer Relations","description":"The purpose of this standard is to define the minimum requirements for establishing an effective communication and customer relations plan for a water and\/or wastewater utility. An effective plan enhances the general public perception of the utility through frequent and focused communication with utility customers and stakeholders. Among the many benefits of a communication and customer relations plan are increased understanding and support of sustainable rate structures; greater tolerance for service interruptions; better cooperation to keep construction projects on schedule; and improved response to customer-billing issues, resulting in timely payment of bills.This standard can be referenced in establishing and maintaining an effective communication and customer relations plan for water and\/or wastewater utilities. Because each utility’s issues, audiences, and organizational structure are unique, this standard provides broad guidelines. Referencing these guidelines, a utility should thoughtfully and strategically design a communication and customer relations plan that meets the utility’s needs.","brand":"AWWA G420-17 Communication and Customer Relations","offers":[{"title":"Default Title","offer_id":50502926172478,"sku":"9781625762337","price":0.0,"currency_code":"ZAR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0784\/4357\/7662\/files\/9781625762337.jpg?v=1745537485","url":"https:\/\/exclusivebooks.co.za\/products\/9781625762337","provider":"Exclusive Books Online","version":"1.0","type":"link"}