The total cost of an item is determined by adding the EB Online prices, displayed on the item detail page, and the cost of shipping the item to you. All items are displayed with VAT included and there are no hidden costs. However, if you live outside South Africa, there may be import or postal duties levied on your purchase, over which we have no control.
Full payment is expected before we place your order with our suppliers. In the case of a credit card transaction, we will acquire the funds using our payment gateway. However, in the case of a direct deposit payment, it is your responsibility to ensure that we receive proof of payment.
Credit cards - We accept Diners, Visa and MasterCard. Your credit card details, (Name on card, number, expiry date and last 3 digits on the back of your card) will be requested on the Payment page.
Direct Bank Deposits and Electronic Fund Transfers (EFT/Instant EFT) - If we cannot fulfill part of or your order, a credit will be passed for your order.
Please note: new regulations stipulate that in order to perform a refund for any Direct Deposit/EFT/Instant EFT purchases, we require one of the following from you:
- Stamped bank confirmation letter on the bank's letterhead
- Client bank statement showing the client's name and account details
- Cancelled cheque
Please forward your order number as well as one of the above proof of banking details to email@example.com, so that we can effect the refund.
Our Banking Details
- Exclusive Books Group Pty Ltd
- FNB (First National Bank)
- Killarney branch
- Branch Code: 256-205
- Account Number: 62457666356
- Commercial Cheque Account
- Swift Code: FIRNZAJJ
In order for us speed up the ordering process, when you chose the option to pay by Direct Deposit or EFT, please email your proof of payment to firstname.lastname@example.org