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Big Book of Customer Service Training Games

Peggy Carlaw, Vasudha Deming
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      Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
      Format: CONTRIBUTORS: Peggy Carlaw, Vasudha Deming EAN: 9780070779747 COUNTRY: United States PAGES: WEIGHT: 398 g HEIGHT: 234 cm
      PUBLISHED BY: McGraw-Hill Education - Europe DATE PUBLISHED: 1998-10-16 CITY: GENRE: NON-CLASSIFIABLE WIDTH: 188 cm SPINE:

      Book Themes:

      Industrial or vocational training, Personnel and human resources management

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      McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
      Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
      Format: CONTRIBUTORS: Peggy Carlaw, Vasudha Deming EAN: 9780070779747 COUNTRY: United States PAGES: WEIGHT: 398 g HEIGHT: 234 cm
      PUBLISHED BY: McGraw-Hill Education - Europe DATE PUBLISHED: 1998-10-16 CITY: GENRE: NON-CLASSIFIABLE WIDTH: 188 cm SPINE:

      Book Themes:

      Industrial or vocational training, Personnel and human resources management

      Customer Reviews

      Be the first to write a review
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      (0)
      0%
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      McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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