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    Difficult Conversations

Difficult Conversations

Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher

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      The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
      CONTRIBUTORS: Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher EAN: 9780670921348 COUNTRY: United Kingdom PAGES: WEIGHT: 245 g HEIGHT: 198 cm
      PUBLISHED BY: Penguin Books Ltd DATE PUBLISHED: 2011-11-03 CITY: GENRE: BUSINESS & ECONOMICS / Careers / General, BUSINESS & ECONOMICS / Negotiating, SELF-HELP / Communication & Social Skills WIDTH: 129 cm SPINE:

      Book Themes:

      Business negotiation, Advice on careers and achieving success, Soft skills and dealing with other people

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      Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.

      Format:

      The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.
      CONTRIBUTORS: Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher EAN: 9780670921348 COUNTRY: United Kingdom PAGES: WEIGHT: 245 g HEIGHT: 198 cm
      PUBLISHED BY: Penguin Books Ltd DATE PUBLISHED: 2011-11-03 CITY: GENRE: BUSINESS & ECONOMICS / Careers / General, BUSINESS & ECONOMICS / Negotiating, SELF-HELP / Communication & Social Skills WIDTH: 129 cm SPINE:

      Book Themes:

      Business negotiation, Advice on careers and achieving success, Soft skills and dealing with other people

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      Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.

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