Effective guest house management

Many people dream of owning their own guest house. If you are one of them, Effective guest house management is your essential guide to starting up and running your guest house. This title contains such invaluable information as - how to build, equip and decorate your guest house; dealing with your guests from reservation to check-out, while providing world- class customer service and value for money; marketing your guest house in ways that are easy, economical and successful menu planning and providing food and beverages; cleaning and preparing a guest room. Now in its edition, the updated version includes new features - current legal and insurance requirements, business management, electronic reservations and online marketing, tips on promoting your guest house, colour photographs to inspire your own ideas. Whether you are a current or prospective guest house owner, a manager or a staff member, Effective guest house management will provide essential information on how to manage the many challenges of your business to become even more successful. The title is also of value for hospitality students.

Ronelle Henning has been involved in the guest house and accommodation industry since 1995, when she started her own marketing and reservations business.