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Street-Level Bureaucrats in Vulnerable Contexts

Gabriela Spanghero Lotta
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      Research on street-level bureaucracy has largely been shaped by perspectives from the Global North, leaving limited understanding of how frontline workers operate in vulnerable, unequal and politically unstable settings. Street-Level Bureaucrats in Vulnerable Contexts addresses this gap through a systematic, empirically grounded analysis of frontline state actors across health, education, law enforcement and social work in Brazil. Drawing on over twenty years of research, the book shows how vulnerability reshapes discretion, decision-making and citizen–state interactions. Combining theoretical innovation with methodological rigor, it offers a globally relevant framework for understanding policy implementation in high-risk, resource-constrained environments across both South and North contexts.

      Format: Hardback CONTRIBUTORS: Gabriela Spanghero Lotta EAN: 9781447376491 COUNTRY: United Kingdom PAGES: 192 WEIGHT: HEIGHT: 234 mm
      PUBLISHED BY: Bristol University Press DATE PUBLISHED: 2026-10-02 CITY: GENRE: POLITICAL SCIENCE / Civics & Citizenship, POLITICAL SCIENCE / Public Affairs & Administration, POLITICAL SCIENCE / Public Policy / Social Services & Welfare, POLITICAL SCIENCE / Public Policy / Social Policy, SOCIAL SCIENCE / Developing & Emerging Countries WIDTH: 156 mm SPINE:

      Book Themes:

      Public administration, Civics and citizenship, Civil service and public sector

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      Gabriela Spanghero Lotta is Professor of Public Administration at the Getulio Vargas Foundation and a leading scholar in street-level bureaucracy. She is author of more than 150 academic publications and over 20 books.

      Research on street-level bureaucracy has largely been shaped by perspectives from the Global North, leaving limited understanding of how frontline workers operate in vulnerable, unequal and politically unstable settings. Street-Level Bureaucrats in Vulnerable Contexts addresses this gap through a systematic, empirically grounded analysis of frontline state actors across health, education, law enforcement and social work in Brazil. Drawing on over twenty years of research, the book shows how vulnerability reshapes discretion, decision-making and citizen–state interactions. Combining theoretical innovation with methodological rigor, it offers a globally relevant framework for understanding policy implementation in high-risk, resource-constrained environments across both South and North contexts.

      Format: Hardback CONTRIBUTORS: Gabriela Spanghero Lotta EAN: 9781447376491 COUNTRY: United Kingdom PAGES: 192 WEIGHT: HEIGHT: 234 mm
      PUBLISHED BY: Bristol University Press DATE PUBLISHED: 2026-10-02 CITY: GENRE: POLITICAL SCIENCE / Civics & Citizenship, POLITICAL SCIENCE / Public Affairs & Administration, POLITICAL SCIENCE / Public Policy / Social Services & Welfare, POLITICAL SCIENCE / Public Policy / Social Policy, SOCIAL SCIENCE / Developing & Emerging Countries WIDTH: 156 mm SPINE:

      Book Themes:

      Public administration, Civics and citizenship, Civil service and public sector

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      Be the first to write a review
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      Gabriela Spanghero Lotta is Professor of Public Administration at the Getulio Vargas Foundation and a leading scholar in street-level bureaucracy. She is author of more than 150 academic publications and over 20 books.

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