FREE delivery to all EXCLUSIVE BOOKS stores nationwide. FREE delivery to your door on all orders over R450. Excludes all international deliveries.

Service Design and Delivery

Mairi Macintyre
    Product form
      FORMAT: Paperback / softback

      R 3,289.67 Price and availability exclusive to website

      YOU COULD EARN 3,289.67 FUTURE RETAIL DISCOUNTS.
      ESTIMATED DELIVERY: Approx. 10 - 15 Business Days
      BUY NOW PAY LATER
      From R 548.27 per month!
      3x monthly payments of R 1,096.55 with
      4x fortnightly payments of R 822.41 with
      Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
      Format: Paperback / softback CONTRIBUTORS: Mairi Macintyre EAN: 9781461428565 COUNTRY: United States PAGES: WEIGHT: 454 g HEIGHT: 235 cm
      PUBLISHED BY: Springer-Verlag New York Inc. DATE PUBLISHED: 2013-05-28 CITY: GENRE: BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Operations Research, BUSINESS & ECONOMICS / Information Management WIDTH: 155 cm SPINE:

      Book Themes:

      Management and management techniques, Management decision making, Business mathematics and systems, Operational research, Business applications

      Customer Reviews

      Be the first to write a review
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
      Format: Paperback / softback CONTRIBUTORS: Mairi Macintyre EAN: 9781461428565 COUNTRY: United States PAGES: WEIGHT: 454 g HEIGHT: 235 cm
      PUBLISHED BY: Springer-Verlag New York Inc. DATE PUBLISHED: 2013-05-28 CITY: GENRE: BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Operations Research, BUSINESS & ECONOMICS / Information Management WIDTH: 155 cm SPINE:

      Book Themes:

      Management and management techniques, Management decision making, Business mathematics and systems, Operational research, Business applications

      Customer Reviews

      Be the first to write a review
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)

      Recently viewed products

      Login

      Forgot your password?

      Don't have an account yet?
      Create account