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    IT Service Management

IT Service Management

John Sansbury

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      FORMAT: Paperback / softback

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      Format: Paperback / softback

      Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
      CONTRIBUTORS: John Sansbury EAN: 9781780173184 COUNTRY: United Kingdom PAGES: WEIGHT: 0 g HEIGHT: 244 cm
      PUBLISHED BY: BCS Learning & Development Limited DATE PUBLISHED: 2016-03-21 CITY: GENRE: BUSINESS & ECONOMICS / Infrastructure, BUSINESS & ECONOMICS / Information Management, COMPUTERS / System Administration / General WIDTH: 170 cm SPINE:

      Book Themes:

      Economic systems and structures, Knowledge management, System administration

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      Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

      Format: Paperback / softback

      Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
      CONTRIBUTORS: John Sansbury EAN: 9781780173184 COUNTRY: United Kingdom PAGES: WEIGHT: 0 g HEIGHT: 244 cm
      PUBLISHED BY: BCS Learning & Development Limited DATE PUBLISHED: 2016-03-21 CITY: GENRE: BUSINESS & ECONOMICS / Infrastructure, BUSINESS & ECONOMICS / Information Management, COMPUTERS / System Administration / General WIDTH: 170 cm SPINE:

      Book Themes:

      Economic systems and structures, Knowledge management, System administration

      Customer Reviews

      Be the first to write a review
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      (0)
      0%
      (0)
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      Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.

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