Keys to Success

John Timpson, Chairman of the eponymous British high street chain, knows a thing or two about running a successful business. Over many years he revolutionised how his firm worked, developing his philosophy of upside-down management, and has reaped the rewards – the Timpson group (which includes the Snappy Snaps and Max Spielmann chains).Timpson, whose weekly Daily Telegraph column and regular media appearances have made him a well-known business commentator, here shares his secrets. Full of actionable advice, Timpson’s Top Business Tips is a step-by- step MBA for business women and men who need results now.From encouraging flexible working, having a happy index and a great bonus scheme to the importance of checking the cash on hand every day and planning for disaster scenarios; from why you should never make decisions at meetings to the value of a mentor – even when you’re at the top – these are essential markers on your roadmap to business success, whatever business you’re in.

John Timpson CBE was born in 1943 and educated at Oundle and Nottingham University. He become the Director responsible for buying of the family footwear business William Timpson Ltd in 1970. Following the acquisition of the company by the UDS Group in 1973, he became Managing Director of retailer Swears & Wells and in 1975 was appointed Managing Director of William Timpson, his original family business. His previous books include Ask John (Icon, 2014) and High Street Heroes (Icon, 2015). He lives in Cheshire.