What Isn’t Being Said

This book examines how exactly effective intercultural communication at work takes place. In order to do so, the authors take a deep dive into understanding the communication process and variation in communication patterns across cultures and individuals. They introduce a model that focuses on four sources of nonverbal communication, discuss existing research on intercultural communication in the workplace, and offer propositions for future research on the indirect, implicit, and nonverbal cues that can stymie cross-cultural communication effectiveness at work.

Wendi L. Adair is Professor & Director of the Culture at Work Lab in the Department of Psychology at the University of Waterloo.Nancy R. Buchan is an Associate Professor of International Business at the Darla Moore School of Business, Sonoco International Business Department University of South Carolina.Xiao-Ping Chen is a Professor of Management and a Philip M. Condit Endowed Chair in Business Administration at the Foster School of Business of University of Washington.Leigh Anne Liu is a Professor & Director of the Institute of International Business at the Robinson College of Business at Georgia State University.