This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
Format: Paperback / softback
CONTRIBUTORS: Yoshinori Hara
EAN: 9783319612393
COUNTRY: Switzerland
PAGES:
WEIGHT: 3927 g
HEIGHT: 235 cm
PUBLISHED BY: Springer International Publishing AG
DATE PUBLISHED: 2017-07-04
CITY:
GENRE: BUSINESS & ECONOMICS / Information Management, COMPUTERS / Information Technology, COMPUTERS / Software Development & Engineering / General, COMPUTERS / Networking / Hardware
WIDTH: 155 cm
SPINE:
Book Themes:
Business mathematics and systems, Business applications, Network hardware, Software Engineering, Data warehousing, Information retrieval, Applied computing
