Search results for "Alex Service"
Items in stock - 4 working days delivery time
R 240.00
Click Here
Growth is good. But how do you achieve growth for your business in the digital age?The answers are right here, thanks to Alex Schultz, the chief marketing officer of META. "Alex is one of a small handful of people that I can say without his work, our community would not have connected more than 2 billion people around the world." Mark Zuckerberg, CEO - Meta "Alex is the person I go to when I have a really hard growth question." Sam Altman, CEO - OpenAI Now, more than ever, there are a myriad of ways to achieve growth by marketing your business, large or small, using the tools available on the internet. There are any number of different channels and platforms, and a vast array of mechanisms to advertise to your potential customers. How do you decide which is the best for your product or service? Alex Schultz's unparalleled expertise and experience is crystalised in this essential bible for digital marketing. He guides readers through the key principles for maximising the impact of your marketing budget - whether you are working for a global corporation or running your own start-up. From understanding channels, to testing creative, to measuring incremental gains - CLICK HERE is the book you need to read if you want to grow your business.
R 485.00
Items we need to order for you
R 914.20
R 914.20
R 305.00
R 914.20
R 914.20
R 914.20
R 367.00
R 950.95
R 214.00
Improving Public Services
The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that measuring the types of performance that people value most — real outcomes for citizens — continues to be an elusive goal. And why is performance measurement so difficult? Because performance managers have not taken full advantage of the tools and knowledge available in thefield of program evaluation; the worlds of performance measurement and program evaluation have much to learn from each other, but they remain largely separate for reasons of history, politics, and inertia.Improving Public Services spotlights recent advances in the theory and practice of performance measurement with potential to bridge the divide. As the text's essays, case studies, and comparative analyses demonstrate, many of the challenges to outcome-based performance measurement are similar across national and cultural boundaries. And many of these challenges are amenable to solutions drawn from program evaluation, especially program theory as captured in logic models. Key issues addressed include designing and implementing high-performance contracts, using administrative data to measure performance and evaluate program effectiveness, minimizing the unintended consequences of performance-based incentive schemes, measuring qualities of governance as well as service delivery, and fitting performance systems to different institutional settings. The authors offer insights relevant to charitable organizations, private service providers, international bodies,municipalities, states, and national governments in developed, developing, and transitional countries. As the global debate over performance management rages on, this volume points to promising directions for future research and practice at the intersection of program evaluation and outcome-based publicmanagement.
R 4,292.39
R 610.00
Next Frontier of Restaurant Management
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management:* Creating and preserving a healthy company culture* Developing and upholding standards of service* Successfully navigating guest complaints to promote loyalty* Creating a desirable (and profitable) ambiance* Harnessing technology to improve guest and employee experiences* Mentoring employeesMaynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
R 4,267.00
Implementing Service Level Objectives
Although service-level objectives (SLOs) continue to grow in importance, there's a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up.Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you'll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization.Define SLIs that meaningfully measure the reliability of a service from a user's perspectiveChoose appropriate SLO targets, including how to perform statistical and probabilistic analysisUse error budgets to help your team have better discussions and make better data-driven decisionsBuild supportive tooling and resources required for an SLO-based approachUse SLO data to present meaningful reports to leadership and your users
R 1,505.00
5-Minute Selling
WALL STREET JOURNAL BESTSELLER Add 50% to 100% to Your Sales�In 5 Minutes Per Day 5-Minute Selling presents a proven, simple process that can double your sales, even if you don�t have time for an elaborate new sales system. When you spend your days scrambling to take orders and resolving customer issues, there is little time for new sales techniques. This book is for you. In 5-Minute Selling, Alex Goldfayn describes how thousands of his clients and workshop attendees have generated dramatic annual sales growth with short bursts of action throughout the day. With three-second efforts throughout the day, you can add 50 to 100% to your sales. The techniques in this book are simple but powerful: You�ll learn the power of picking up the phone proactively to call customers and prospects when nothing is wrong, because almost nobody does thisYou�ll get approaches for offering customers additional products and services�and asking about what else they are buying elsewhere�because almost nobody does this eitherYou�ll also learn about the low-tech but incredibly effective singular impact of the hand-written note In short, 5-Minute Selling is about showing customers and prospects that we care about them more than our competition does with simple, repeated, lightning-fast, high-value, consistent communications. Don�t Read This Book, DO THIS BOOK: 5-Minute Selling lays out a Two-Week Challenge for you implement in your sales work. Follow the detailed process for five minutes per day, for 10 working days (less than one total hour of time), and, like thousands before you, you will begin to see dramatic improvements in your sales growth.
R 570.00
Warrior to Civilian
A compassionate, practical guidebook for veterans transitioning from active duty to civilian life and for the loved ones supporting their journey."Challenging yet reassuring....a key addition to every veteran's packing list ." --Stan McChrystal, General, US Army (Ret) and Co-Founder and CEO, McChrystal Group Some important statistics: - There are over 22 million veterans alive today - Each year, more than 200,000 new veterans transition out of active duty. - Approximately 22 veterans commit suicide a day, and even more are living with PTSD, traumatic brain injury (TBI), struggling with substance abuse, homelessness, and experience many, many other difficulties. It's clear that we have not honored the promise we make to veterans: that we as a country will help them after they've served and sacrificed. And while there are many books written by and for veterans, only a small selection of those address the transition to civilian life, and none are a truly complete reference for stepping out of service and back into normal life. Warrior to Civilian covers a range of topics, from the practical-finding a job, reintegrating into family life-to the more challenging topics, like dealing with loss, and finding new purpose in life. This well-curated resource incorporates stories, insights, and observations from veterans and their partners; evidence-based advice from health professionals and experts who work closely with veterans; and inspiration taken from heavyweights like Jon Kabbat-Zinn and Tony Robbins. The authors take care to address the unique challenges faced by veterans of color, and those in the LGBTQ+ communities. With support from some of our country's most recognizable military members, authors Rob Sarver, a retired SEAL, and Alex Gendizer, combine their voices and their experiences in and out of the military in a unique way that will make this resource shine. Scaffolded by the hero's journey, in which the hero experiences a series of transformative events, they reveal that within the loss that many veterans have suffered while serving and suffer in the transition, there is great opportunity for healing.
R 684.00
Next Frontier of Restaurant Management
The Next Frontier of Restaurant Management brings together the latest research in hospitality studies to offer students, hospitality executives, and restaurant managers the best practices for restaurant success. Alex M. Susskind and Mark Maynard draw on their experiences as a hospitality educator and a restaurant industry leader, respectively, to guide readers through innovative articles that address specific aspects of restaurant management:* Creating and preserving a healthy company culture* Developing and upholding standards of service* Successfully navigating guest complaints to promote loyalty* Creating a desirable (and profitable) ambiance* Harnessing technology to improve guest and employee experiences* Mentoring employeesMaynard and Susskind detail the implementation of effective customer management and staff training, design elements such as seating and lighting, the innovative use of data to improve the guest experience, and both consumer-oriented and operation-based technologies. They conclude with a discussion of the human factor that is the foundation of the hospitality industry and the importance of a healthy workplace culture. As Susskind and Maynard show, successful restaurants don't happen by accident.
R 1,058.00
R 1,050.20
Stranger in Corfu
'Suspenseful, vivid and impossible to put down' TOM HOLLAND'Laced with thrills' EVIE WYLD'Utterly gripping' ADAM RUTHERFORDOn the Greek island of Vidos the past lingers like salt in the air. The inhabitants - former members of MI6 - are sent here to be forgotten. Exiled. Either too damaged or too compromised to be allowed to live freely.For years, residents make the best of their fate - old enemies reconcile, long-lost friends swim together in the warm sea and estranged lovers share a bed once more. But secrets bind tightly. And when one of their own washes up dead, alliances fracture and a tide of suspicion begins to rise.A vivid reimagining of a real, hidden slice of the British Intelligence Service's history, A Stranger in Corfu is an exquisitely tense and masterfully spun novel about shadowy morality, unravelled secrets and the futility of trying to outrun the past.
R 587.00
Service-Oriented Computing – ICSOC 2015 Workshops
This book constitutes the revised selected papers of the 13th International Conference on Service-Oriented Computing, ICSOC 2015, held in Goa, India in November 2015. The conference hosted the following seven workshops: 11th International Workshop on Engineering Service-Oriented Applications, WESOA 2015; Second Workshop on Resource Management in Service-Oriented Computing, RMSOC 2015; Workshop on Intelligent Service Clouds, ISC 2015; Second Workshop on Intelligent Service Clouds; First International Workshop on Dependability Issues in Services Computing, DISCO 2015; Workshop on Engineering for Service-oriented Enterprises, WESE 2015; First International Workshop on Big Data Services and Computational Intelligence, BSCI 2015 (joined with ISC 2015); and Second International Workshop on Formal Modeling and Verification of Service-based systems, FOR-MOVES 2015. The 22 full papers included in this volume were carefully reviewed and selected from 45 submissions.
R 2,171.83
Owl Service
From the author of the Booker Prize-shortlisted Treacle Walker> Winner of both the Guardian Award and the Carnegie Medal, this is an all-time classic, combining mystery, adventure, history and a complex set of human relationships. Featuring a new introduction by Philip Pullman. It all begins with the scratching in the ceiling. From the moment Alison discovers the dinner service in the attic, with its curious pattern of floral owls, a chain of events is set in progress that is to effect everybody’s lives. Relentlessly, Alison, her step-brother Roger and Welsh boy Gwyn are drawn into the replay of a tragic Welsh legend – a modern drama played out against a background of ancient jealousies. As the tension mounts, it becomes apparent that only by accepting and facing the situation can it be resolved.
R 278.00
R 942.28
R 1,108.00
R 458.00
R 244.00
America's Service Meltdown
In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back.What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.Includes case studies and vivid, firsthand experiences and anecdotesPresents chapters modularly organized into subtopics for easy reading
R 2,354.00
R 489.00
R 306.00
R 307.56
R 1,791.00
Revolutionizing Digital Healthcare Through Artificial Intelligence and Automation
Revolutionizing Digital Healthcare Through Artificial Intelligence and Automation: Principles, Technologies, and Applications is a transformative exploration of how Artificial Intelligence (AI) and automation technologies are reshaping the healthcare landscape. In an era where precision, efficiency, and accessibility in medical services are paramount, this book delves into cutting-edge advancements in AI-powered diagnostics, wearable smart devices, and automated patient care systems. It stands as a beacon for innovators and healthcare professionals who aim to harness technology to streamline processes, improve patient outcomes, and create sustainable solutions in an ever-evolving industry.Beyond its focus on AI and automation, the book also examines the ethical implications and challenges of integrating technology into healthcare. It discusses strategies for implementing these technologies while ensuring patient privacy, maintaining human connection in care delivery, and navigating regulatory hurdles. With detailed case studies and forward-looking insights, the text provides a comprehensive roadmap for leveraging digital tools to shape the future of healthcare.
R 5,150.00
R 652.00
Service
New in paperback: the conversation-starting, engrossing novel about power and consent in the pressure cooker of a high-end restaurantWhen Hannah learns that famed chef Daniel Costello is facing accusations of sexual assault, she's thrown back to the summer she spent waitressing at his high-end Dublin restaurant - the plush splendour of the dining rooms, the wild parties after service, the sizzling tension of the kitchens. But Hannah also remembers how the attention from Daniel soon morphed from kindness into something darker.Now the restaurant is shuttered and Daniel is faced with the reality of a courtroom. His wife Julie is hiding from paparazzi lenses behind the bedroom curtains. Surrounded by the wreckage of the past, Daniel, Julie and Hannah must reconsider what happened at the restaurant. Their three different voices reveal a story of power and complicity, the lies we tell and the courage it takes to face the truth.
R 309.00
Service
Marcus Luttrell, author of the #1 bestseller Lone Survivor, share war stories about true American heroism from himself and other soldiers who bravely fought alongside him. Navy SEAL Marcus Luttrell returned from his star-crossed mission in Afghanistan with his bones shattered and his heart broken. So many had given their lives to save him -- and he would have readily done the same for them. As he recuperated, he wondered why he and others, from America's founding to today, had been willing to sacrifice everything-including themselves-for the sake of family, nation, and freedom. In Service, we follow Marcus Luttrell to Iraq, where he returns to the battlefield as a member of SEAL Team 5 to help take on the most dangerous city in the world: Ramadi, the capital of war-torn Al Anbar Province. There, in six months of high-intensity urban combat, he would be part of what has been called the greatest victory in the history of U.S. Special Operations forces. We also return to Afghanistan and Operation Redwing, where Luttrell offers powerful new details about his miraculous rescue. Throughout, he reflects on what it really means to take on a higher calling, about the men he's seen lose their lives for their country, and the legacy of those who came and bled before. A thrilling war story, Service is also a profoundly moving tribute to the warrior brotherhood, to the belief that nobody goes it alone, and no one will be left behind.
R 1,042.00
Salesforce Field Service
Salesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples.You will learn Salesforce Field Service which will help you better manage your customers, internal users, and field technicians. As you advance, you’ll learn the whole end-to-end life cycle of creating work orders, associating service appointments to work orders, scheduling and dispatching service appointments to field technicians, and completing the work orders.By the end of this book, you’ll be able to implement, test and deploy Salesforce Field Service for both Desktop and Mobile apps.What you’ll learn· Basics of Field Service· Field Service objects and data model· Field Service scheduling and optimization· Configuring Salesforce Field Service· Managing Salesforce Field Service capabilities· Configuring and using the Field Service Mobile App· Deploying and testing Salesforce Field Service· Salesforce Field Service KPIs and ReportingWho This Book Is forThis book is for Salesforce admins, developers, and consultants who are looking to learn and implement Salesforce Field Service. A basic understanding of Salesforce is assumed. Coding or programming experience is not required.
R 1,254.00
R 305.00
Finding the Heart Sutra
'An erudite and charming book . . . both a primer and a paean to one of the central texts of Buddhism, known as the Heart Sutra. . . Alex Kerr delves into the Japanese soul' Literary ReviewThe material world is itself emptiness.Emptiness is itself the material world.Powerful, mystical and concise, the Heart Sutra is believed to contain the condensed essence of all Buddhist wisdom. This brief poem on emptiness has exerted immense influence throughout Asia since the seventh century and is woven into the fabric of daily life. Yet even though it rivals the teachings of Laozi and Confucius in importance, this ancient Buddhist scripture remains barely known in the West. During the many years he has spent living in Japan, Alex Kerr has been on a quest after the secrets of the Heart Sutra. Travelling from Japan, Korea, and China, to India, Mongolia, Tibet and Vietnam, this book brings together Buddhist teaching, talks with friends and mentors, and acute cultural insights to probe the universe of thought contained within this short but intense philosophical work.'Marvellous ... a life's work ... a brilliant literary form, weaving reflections of the sutra with those on Alex's own magical mystery tour' Alexandra Munroe, Asian Art scholar and curator
R 402.00
