Search results for "Black's Readers Service Company"
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Unreasonable Hospitality: The Field Guide
From the New York Times bestselling author, former co-owner of the #1 restaurant in the world, and co-producer of the Emmy Award-winning series 'The Bear' comes the much-awaited interactive guide, with full colour illustrations, to putting the principles of Unreasonable Hospitality into action in your organization. A beautiful companion journal that elevates the learnings of the original book.With his book Unreasonable Hospitality, Will Guidara issued a compelling invitation: "No matter what business you're in, you can make the choice to be in the hospitality industry." His lessons about service and leadership celebrated the one principle that never goes out of season: the human desire to be taken care of.If Unreasonable Hospitality is the why, then The Field Guide is the how--a step-by-step roadmap to applying those lessons, including:Building and leading your team with consistency, integrity--and yes, hospitalityDeveloping a culture of hospitality with five essential components--excellence, communication, collaboration, feedback, and repair--and the systems that will keep those values front and centerCreating bespoke gestures with the power to transform ordinary transactions into extraordinary experiences--as well as how to create a ready-made toolkit of easily implemented ones that feel bespoke.Featuring deeply personal stories, his own as well as those of readers he's encountered, the book is packed with practical exercises that are as relevant to the CEO of a Fortune 500 as they are to the ambitious intern at the front desk. Each can be done on your own, with your team, or company-wide at the annual retreat.Beautifully designed and illustrated in full colour, this delightful, participatory guide—meant to be marked up and discussed—will have you feeling like a kid about to crack open a new colouring book. You'll walk away inspired, with a power pack of specific, immediately actionable ideas to help you elevate the magic in what you do—for yourself, the people you work with, and the people you serve.
R 565.00
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Black Women as Cultural Readers
Bobo demonstrates that African-American women, as a separate interpretive community, view cultural products in a unique way. In interviews with black women, she examines their specific responses as spectators and consumers of films and novels, including Waiting to Exhale, The Color Purple, and Daughters of the Dust.
R 1,001.00
Ladybird Readers Level 6 - Black Beauty (ELT Graded Reader)
Ladybird Readers is an ELT graded reader series for children aged 3-11 learning English as a foreign or second language. The series includes traditional tales, popular characters, modern stories, and non-fiction. - Beautifully illustrated books, carefully written by language learning experts. - Structured language progression to develop children's reading, writing, speaking, listening and critical thinking skills. - Eight levels follow the Common European Framework of Reference for language learning (CEFR). - Language activities provide preparation for the Cambridge English Pre-A1 to A2 (YLE) tests. - A unique code in each printed book provides access to online audio, extra activities and learning resources. Black Beauty, a Level 6 Reader, is A2+ in the CEFR framework and supports YLE Flyers and KET exams. The longer text is made up of sentences with up to four clauses, more complex past and future tense structures, passives and time clauses.Black Beauty meets many different people during his difficult life. Can Black Beauty ever be as happy as he was at Mr Gordon's farm?Visit the Ladybird Education website for more information.
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Readers' Advisory Service in the Public Library
Do you have anything else like this?"" In public libraries, reference librarians are often called on to make recommendations to readers, sometimes in genres that they don't personally read. Learning how to frame a discussion and articulate the appeal of a book, author, or genre marks the essence of a successful readers' advisor. Readers' advisory is defined as, ""patron-oriented library service for adult fiction readers,"" according to Saricks, a noted expert on the subject. In the completely revised third edition of Readers' Advisory Service for Public Libraries, Saricks updates this critically acclaimed how-to guide, making it more helpful than ever. As reference librarians seek support in guiding adult readers, they've come to trust this authoritative resource. It has been expanded and improved with: Easy ways to create ""read alike"" lists, identifying what else is ""like"" a favorite book; Practical guidelines for conducting the advisory interview so it's a comfortable exchange; Confidence-boosting tactics for drawing on reviews to make recommendations; Methods for incorporating nonfiction into the discussion; More resources and online tools; Using the proven strategies in this newly updated, back-to-basics overview, librarians providing readers' advisory services will find the answers they need to help customers make appropriate choices.
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Crash Course in Readers' Advisory
One of the key services librarians provide is helping readers find books they'll enjoy. This "crash course" will furnish you with the basic, practical information you need to excel at readers' advisory (RA) for adults and teens.The question "can you recommend a good book?" can be one of the most daunting you face, notwithstanding the fact that recommender tools are ubiquitous. Often, uncertainty arises because, although librarians are called on to perform such services daily, readers' advisory is a skill set in which most have no formal training. This guide will remedy that. It is built around understanding books, reading, and readers and will quickly show you how to identify reading preferences and advise patrons effectively. You'll learn about multiple RA approaches, such as genre, appeal features, and reading interests and about essential tools that can help with RA. Plus, you'll discover tips to help you keep up with this ever-changing field.There is no other professional book that covers the full spectrum of skills needed to perform the RA service that is in such great demand in libraries of all kinds. Helping readers find what they want is a sure way to serve patrons and build your library's brand. You will come away from this easy-to-understand crash course with the solid background you need to do both.Serves as a practical, down-to-earth, all-in-one introduction to a subject that is essential for librarians working in the fieldSummarizes the best practices of readers' advisory service and the best tools for readers' advisorsIntroduces tools for identifying read-alikes and discusses new trends and approaches in readers' advisoryIncludes lists of the best sources for further reading for those who wish to delve more deeply into a subjectCan serve as a text or manual for in-service training or be used as supplementary reading in LIS courses
R 1,904.00
I WANT TO COMPLAIN! : an Alternative Guide to Customer Service
Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.
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Investment Valuation
Updated edition of the definitive guide to investment valuation tools and techniques Investment Valuation: Tools and Techniques for Determining the Value of Any Asset delves into valuation techniques for a variety of different asset classes, including real options, start-up firms, unconventional assets, distressed companies and private equity, real estate, and many more, and explains how to choose the right model for any given asset valuation scenario. The models are presented with real-world examples so as to capture some of the problems inherent in applying these models, with discussion of differences and common elements between the models to provide readers with a holistic understanding of the subject matter. Written by a professor of finance who is widely regarded as one of the best educators and thinkers on the topic of investment valuation, this newly revised and updated Fourth Edition explores topics including: Understanding financial statements, the basics of risk, and tests and evidence for market efficiencyEstimating risk parameters and costs of financing, terminal value, and equity value per shareUsing scenario analysis, decision trees, and simulations for probabilistic approaches in valuation Investment Valuation: Tools and Techniques for Determining the Value of Any Asset is an essential resource for all investors and students of financial markets seeking an all-in-one guide to expand their valuation knowledge and make better investment decisions.
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Involving Customers In New Service Development
This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars.Benefits for readers include: an understanding of the business potential of learning with customers and other users; an overview of the fields of new service development and customer-involvement with regard to concepts, theoretical frameworks, and models, in addition to strategies and techniques for involving users in fruitful ways during the innovation process; an illustration of the cases based on the results of empirical studies; and managerial implications and guidelines regarding how to manage customer-involvement during the different phases of the new service and business development process.
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Sales Acceleration Formula
Use data, technology, and inbound selling to build a remarkable team and accelerate sales The Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winning sales team. Everyone wants to build the next $100 million business and author Mark Roberge has actually done it using a unique methodology that he shares with his readers. As an MIT alum with an engineering background, Roberge challenged the conventional methods of scaling sales utilizing the metrics-driven, process-oriented lens through which he was trained to see the world. In this book, he reveals his formulas for success. Readers will learn how to apply data, technology, and inbound selling to every aspect of accelerating sales, including hiring, training, managing, and generating demand. As SVP of Worldwide Sales and Services for software company HubSpot, Mark led hundreds of his employees to the acquisition and retention of the company's first 10,000 customers across more than 60 countries. This book outlines his approach and provides an action plan for others to replicate his success, including the following key elements: Hire the same successful salesperson every time — The Sales Hiring FormulaTrain every salesperson in the same manner — The Sales Training FormulaHold salespeople accountable to the same sales process — The Sales Management FormulaProvide salespeople with the same quality and quantity of leads every month — The Demand Generation FormulaLeverage technology to enable better buying for customers and faster selling for salespeople Business owners, sales executives, and investors are all looking to turn their brilliant ideas into the next $100 million revenue business. Often, the biggest challenge they face is the task of scaling sales. They crave a blueprint for success, but fail to find it because sales has traditionally been referred to as an art form, rather than a science. You can't major in sales in college. Many people question whether sales can even be taught. Executives and entrepreneurs are often left feeling helpless and hopeless. The Sales Acceleration Formula completely alters this paradigm. In today's digital world, in which every action is logged and masses of data sit at our fingertips, building a sales team no longer needs to be an art form. There is a process. Sales can be predictable. A formula does exist.
R 650.00
R 1,740.68
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