Reliability, Maintainability, and Supportability

Focuses on the core systems engineering tasks of writing, managing, and tracking requirements for reliability, maintainability, and supportability that are most likely to satisfy customers and lead to success for suppliers This book helps systems engineers lead the development of systems and services whose reliability, maintainability, and supportability meet and exceed the expectations of their customers and promote success and profit for their suppliers. This book is organized into three major parts: reliability, maintainability, and supportability engineering. Within each part, there is material on requirements development, quantitative modelling, statistical analysis, and best practices in each of these areas. Heavy emphasis is placed on correct use of language. The author discusses the use of various sustainability engineering methods and techniques in crafting requirements that are focused on the customers’ needs, unambiguous, easily understood by the requirements’ stakeholders, and verifiable. Part of each major division of the book is devoted to statistical analyses needed to determine when requirements are being met by systems operating in customer environments. To further support systems engineers in writing, analyzing, and interpreting sustainability requirements, this book also Contains “Language Tips” to help systems engineers learn the different languages spoken by specialists and non-specialists in the sustainability disciplinesProvides exercises in each chapter, allowing the reader to try out some of the ideas and procedures presented in the chapterDelivers end-of-chapter summaries of the current reliability, maintainability, and supportability engineering best practices for systems engineers Reliability, Maintainability, and Supportability is a reference for systems engineers and graduate students hoping to learn how to effectively determine and develop appropriate requirements so that designers may fulfil the intent of the customer.

Michael Tortorella is a Visiting Professor at RUTCOR (Rutgers Center for Operations Research) at Rutgers University, New Jersey, USA, and an Adjunct Professor of Systems Engineering at Stevens Institute of Technology, USA. He is the Founder and Managing Director of Assured Networks LLC, USA, a next-generation networks design, performance, and reliability consultancy. Tortorella was a Distinguished Member of Technical Staff at Bell Laboratories, USA, where he was recognized as a thought leader in design for reliability processes and technologies and network design and performance analysis. He holds the Ph. D. degree from Purdue University, Indiana, USA.