Essential Operations Management

The second edition of this innovative core textbook spans the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations. The prestigious and well-respected author team takes a ‘tasks and challenges’ approach that marries theory to their extensive practical experience of running operations in high-profile business settings while reflecting their clear vision and personal philosophy of operations management. Packed with engaging learning features that truly bring the subject to life, the text provides a concise and real-world orientated look at the key parts of an operations manager’s job.This textbook is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management or manufacturing/services operations.New to this Edition:- New and greatly expanded coverage of the most relevant contemporary topics in OM, including corporate social responsibility and ethics, lean manufacturing, outsourcing vs. insourcing, and zero hour contracts- Over 30 new and updated cases from a wide range of international companies including Apple, Samsung and Uber- Increased focus on strategy with an expanded emphasis and new dedicated sections on improving operations that place OM firmly at the centre of organizational considerations

This textbook fills a gap in the range of books on operations management. It is not only a book suitable for a single course at business schools, but it can also be used at technical universities and the large amount of small and large cases, as well as the extensive suggestions for further reading, makes it possible to go deeper into this very large field., Essential Operations Management tells the story of operations—for both products and services—in an appealing way suitable for introductory operations management classes. The text does a great job of building operational concepts from the ground up: starting with basic ideas, moving through some simple tools for design, planning and scheduling, and leaving the reader with ideas to improve operations. Each chapter is cleverly punctuated with case studies on timely themes that will interest students and promote engaging in-class discussions., Still the one to beat in terms of exposition, elucidation, analysis and explanation of the essentials of operations management. It’s now pedagogically even more useful due to better integration with its companion website.

Terry Hill is Emeritus Fellow at the University of Oxford and an Affiliate Professor at Ohio State University and Milan Polytechnic. He is a leading international figure in the field of operations management and operations strategy. Terry spent many years in operations management and continues to work as a consultant. Alex Hill is Principal Lecturer at Kingston University and Associate Fellow at the University of Oxford. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organisations.