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Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer Service

Edward Scannell, Colleen Rickenbacher
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      More than 700,000 books sold in the Big Book series!Always say and do the right thing at the right time!Developing the necessary skills critical to teamwork and company success—taught in a fun group formatMeeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.The Big Book of People Skills Games helps you:Improve internal and external communication Promote group thinking on potential problems facing the companyBuild stronger relationships with coworkers and clientsTeach your team about proper work proceduresThis is the complete reference for enhancing interpersonal skills—both personally and professionally—from the trusted Big Book series.
      Format: CONTRIBUTORS: Edward Scannell, Colleen Rickenbacher EAN: 9780071745093 COUNTRY: United States PAGES: WEIGHT: 450 g HEIGHT: 234 cm
      PUBLISHED BY: McGraw-Hill Education - Europe DATE PUBLISHED: 2010-10-16 CITY: GENRE: NON-CLASSIFIABLE WIDTH: 185 cm SPINE:

      Book Themes:

      Personnel and human resources management

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      McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
      More than 700,000 books sold in the Big Book series!Always say and do the right thing at the right time!Developing the necessary skills critical to teamwork and company success—taught in a fun group formatMeeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.The Big Book of People Skills Games helps you:Improve internal and external communication Promote group thinking on potential problems facing the companyBuild stronger relationships with coworkers and clientsTeach your team about proper work proceduresThis is the complete reference for enhancing interpersonal skills—both personally and professionally—from the trusted Big Book series.
      Format: CONTRIBUTORS: Edward Scannell, Colleen Rickenbacher EAN: 9780071745093 COUNTRY: United States PAGES: WEIGHT: 450 g HEIGHT: 234 cm
      PUBLISHED BY: McGraw-Hill Education - Europe DATE PUBLISHED: 2010-10-16 CITY: GENRE: NON-CLASSIFIABLE WIDTH: 185 cm SPINE:

      Book Themes:

      Personnel and human resources management

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      Be the first to write a review
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      McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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