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Service Selling

RG Stemper
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      A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. The key principles discussed are interaction with customers, cultural support and values, service from the customer's point of view, service selling, characteristics of successful sales organizations, star sales people, perfecting the sales process, dealing with prospective clients, and ongoing interaction with the client.
      Format: CONTRIBUTORS: RG Stemper EAN: 9780471540304 COUNTRY: United States PAGES: WEIGHT: 510 g HEIGHT: 235 cm
      PUBLISHED BY: John Wiley & Sons Inc DATE PUBLISHED: 1991-05-30 CITY: GENRE: BUSINESS & ECONOMICS / Finance / General WIDTH: 160 cm SPINE:

      Book Themes:

      Finance and accounting, Customer services

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      Robert G. Stemper is the author of Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services, published by Wiley.
      A guide to improving sales and profits in consumer financial services that stresses the development of a sales and service culture. The key principles discussed are interaction with customers, cultural support and values, service from the customer's point of view, service selling, characteristics of successful sales organizations, star sales people, perfecting the sales process, dealing with prospective clients, and ongoing interaction with the client.
      Format: CONTRIBUTORS: RG Stemper EAN: 9780471540304 COUNTRY: United States PAGES: WEIGHT: 510 g HEIGHT: 235 cm
      PUBLISHED BY: John Wiley & Sons Inc DATE PUBLISHED: 1991-05-30 CITY: GENRE: BUSINESS & ECONOMICS / Finance / General WIDTH: 160 cm SPINE:

      Book Themes:

      Finance and accounting, Customer services

      Customer Reviews

      Be the first to write a review
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      Robert G. Stemper is the author of Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services, published by Wiley.

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