FREE delivery to all EXCLUSIVE BOOKS stores nationwide. FREE delivery to your door on all orders over R450. Excludes all international deliveries.

Ombudsman Handbook

James T. Ziegenfuss, Patricia O'Rourke
    Product form
      FORMAT: Paperback / softback

      R 882.00 Price and availability exclusive to website

      YOU COULD EARN 882 FUTURE RETAIL DISCOUNTS.
      ESTIMATED DELIVERY: Approx. 20 - 30 Business Days
      BUY NOW PAY LATER
      From R 147.00 per month!
      3x monthly payments of R 294.00 with
      4x fortnightly payments of R 220.50 with
      Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
      Format: CONTRIBUTORS: James T. Ziegenfuss, Patricia O'Rourke EAN: 9780786448968 COUNTRY: United States PAGES: WEIGHT: 0 g HEIGHT: 0 cm
      PUBLISHED BY: McFarland & Co Inc DATE PUBLISHED: 2010-12-16 CITY: GENRE: BUSINESS & ECONOMICS / Human Resources & Personnel Management, POLITICAL SCIENCE / American Government / General, REFERENCE / General WIDTH: 0 cm SPINE:

      Book Themes:

      Personnel and human resources management

      Customer Reviews

      Be the first to write a review
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      James T. Ziegenfuss, Jr., a management professor at Penn State University and an active adviser to public and private organizations, is the author of 13 books and more than 150 articles. Patricia O’Rourke is a health care ombudsman at a university hospital and teaches courses on alternative health care and healing at Concordia University in Montreal, Quebec.
      Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
      Format: CONTRIBUTORS: James T. Ziegenfuss, Patricia O'Rourke EAN: 9780786448968 COUNTRY: United States PAGES: WEIGHT: 0 g HEIGHT: 0 cm
      PUBLISHED BY: McFarland & Co Inc DATE PUBLISHED: 2010-12-16 CITY: GENRE: BUSINESS & ECONOMICS / Human Resources & Personnel Management, POLITICAL SCIENCE / American Government / General, REFERENCE / General WIDTH: 0 cm SPINE:

      Book Themes:

      Personnel and human resources management

      Customer Reviews

      Be the first to write a review
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      James T. Ziegenfuss, Jr., a management professor at Penn State University and an active adviser to public and private organizations, is the author of 13 books and more than 150 articles. Patricia O’Rourke is a health care ombudsman at a university hospital and teaches courses on alternative health care and healing at Concordia University in Montreal, Quebec.

      Recently viewed products

      Login

      Forgot your password?

      Don't have an account yet?
      Create account