From Training to Performance Improvement

Achieve measurable gains! Organizations are spending millions of dollars every year trainingemployees. Yet why are organizations sending their employees totraining? They often don't know. Training is a quick fix; many managers don't believe that it reallyworks. But even if it isn't the appropriate solution to a problem,many organizations automatically implement training for lack of amore reasoned, thoughtful alternative. Here's the approach you've waited for: performance improvement. JimFuller and Jeanne Farrington show you how to achieve measurablegains by implementing this cutting-edge technique at yourorganization. "A practical guide for identifying and eliminating the root causesof business problems. Business leaders and human resourceprofessionals responsible for turning around bottom-line resultswill find From Training to Performance Improvement well worth theread." -- Kathleen Dalton, Procter & Gamble "Clear, concise, and compelling. This book is a great asset forexecutives and management teams who are seeking ways to makechanges that will count." -- James J. Hill, manager of executive education, SunMicrosystems "A must for human resource development professionals and managersinterested in moving their organizations from training to abusiness-goal focused performance improvement system. Fuller andFarrington have 'been there.' They give the reader the benefit oftheir considerable experience on how to guide large and smallorganizations toward a human performance technology strategy.Unique, persuasive, and field-tested." -- Richard E. Clark, professor and director, doctoral program inhuman performance at work, University of Southern California You'll learn how to: * Explain and sell the notion of performance improvement toorganizations * Surmount obstacles that can prevent organizations from achievingtheir full potential * Demonstrate the results of your efforts . . . and muchmore! As director of learning at a Fortune 20 company, where he workedfor eighteen years, Jim Fuller helped to lead his corporation to aperformance breakthrough. In this hands-on resource, Fuller andseasoned consultant Jeanne Farrington show you how to make thistransition at your organization.

"A must for human resource development professionals and managersinterested in moving their organizations from training to abusiness-goal focused performance improvement system. Fuller andFarrington have 'been there.' They give the reader the benefit oftheir considerable experience on how to guide large and smallorganizations toward a human performance technology strategy.Unique, persuasive, and field-tested." (Richard E. Clark, professorand director, doctoral program in human performance at work,University of Southern California) "A practical guide for identifying and eliminating the root causesof business problems. Business leaders and human resourceprofessionals responsible for turning around bottom-line resultswill find From Training to Performance Improvement well worth theread." (Kathleen Dalton, Procter & Gamble) "Clear, concise, and compelling. This book is a great asset forexecutives and management teams who are seeking ways to makechanges that will count." (James J. Hill, manager of executiveeducation, Sun Microsystems)

JIM FULLER is the principal consultant for Redwood Mountain Consulting (RMC). Before joining RMC, Fuller was director of learning and performance technology at Hewlett-Packard. A frequent speaker at the International Society for Performance Improvement (ISPI) and American Society for Training and Development (ASTD) conferences, Fuller is also the author of Managing Performance Improvement Projects (Jossey-Bass/Pfeiffer, 1997). JEANNE FARRINGTON is the president of RMC. She is also an adjunct professor of educational psychology and technology at the University of Southern California. Farrington has served as an internal and external consultant and manager. She has worked at Sun Microsystems, Silicon Graphics, and Hewlett-Packard. Farrington has been responsible for introducing performance technology in a number of companies, as well as for implementing management and executive programs, manufacturing training, and employee and educator development.