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Satisfying Internal Customers First!

RY Chang
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      This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
      Format: CONTRIBUTORS: RY Chang EAN: 9780787950828 COUNTRY: United States PAGES: WEIGHT: 270 g HEIGHT: 260 cm
      PUBLISHED BY: John Wiley & Sons Inc DATE PUBLISHED: 1994-05-28 CITY: GENRE: BUSINESS & ECONOMICS / General WIDTH: 180 cm SPINE:

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      RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
      This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.
      Format: CONTRIBUTORS: RY Chang EAN: 9780787950828 COUNTRY: United States PAGES: WEIGHT: 270 g HEIGHT: 260 cm
      PUBLISHED BY: John Wiley & Sons Inc DATE PUBLISHED: 1994-05-28 CITY: GENRE: BUSINESS & ECONOMICS / General WIDTH: 180 cm SPINE:

      Book Themes:

      Customer services

      Customer Reviews

      Be the first to write a review
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      RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

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