FREE delivery to all EXCLUSIVE BOOKS stores nationwide. FREE delivery to your door on all orders over R450. Excludes all international deliveries.

Principles of Total Quality

Vincent K. Omachonu
    Product form
      FORMAT: Hardback

      R 6,706.16 Price and availability exclusive to website

      YOU COULD EARN 6,706.16 FUTURE RETAIL DISCOUNTS.
      ESTIMATED DELIVERY: Approx. 10 - 15 Business Days
      BUY NOW PAY LATER
      From R 1,117.69 per month!
      3x monthly payments of R 2,235.38 with
      4x fortnightly payments of R 1,676.54 with
      In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
      Format: Hardback CONTRIBUTORS: Vincent K. Omachonu EAN: 9781574443264 COUNTRY: United States PAGES: WEIGHT: 1110 g HEIGHT: 234 cm
      PUBLISHED BY: Taylor & Francis Inc DATE PUBLISHED: 2004-05-27 CITY: GENRE: BUSINESS & ECONOMICS / Quality Control, TECHNOLOGY & ENGINEERING / Quality Control WIDTH: 156 cm SPINE:

      Book Themes:

      Economics, Quality Assurance (QA) and Total Quality Management (TQM), Production and quality control management, Probability and statistics, Engineering: general, Environmental science, engineering and technology

      Customer Reviews

      Be the first to write a review
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations. The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
      Format: Hardback CONTRIBUTORS: Vincent K. Omachonu EAN: 9781574443264 COUNTRY: United States PAGES: WEIGHT: 1110 g HEIGHT: 234 cm
      PUBLISHED BY: Taylor & Francis Inc DATE PUBLISHED: 2004-05-27 CITY: GENRE: BUSINESS & ECONOMICS / Quality Control, TECHNOLOGY & ENGINEERING / Quality Control WIDTH: 156 cm SPINE:

      Book Themes:

      Economics, Quality Assurance (QA) and Total Quality Management (TQM), Production and quality control management, Probability and statistics, Engineering: general, Environmental science, engineering and technology

      Customer Reviews

      Be the first to write a review
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)
      0%
      (0)

      Recently viewed products

      Login

      Forgot your password?

      Don't have an account yet?
      Create account